Frequently Asked Questions
Q: Why is my return taking so long to process?
A: Due to the current COVID-19 pandemic, we are working at a smaller capacity and returns are taking longer to process as a result. We do apologize for the delay and can expect the return and refund to be processed within 4-6 weeks.
Q: Can I return a Clearance item?
A: We do not accept returns of clearance items. All sales on clearance items are final and are not able to be returned or refunded.
Q: Do you offer expedited shipping?
A: Yes we do. We offer a fixed-rate 2-Day Expedited as well as Overnight shipping options that you can select at checkout. Orders must be placed by 11:30 am Eastern to ship the same day. Anything purchased after this time will not ship until the following business day, this includes any expedited shipping options chose at checkout. Please note: We do not ship to APO/FPO addresses.
Q: Can I ship to a PO Box?
Unfortunately we are not able to ship to PO Boxes. Please use a physical address to ship to.Q: Where can I purchase Blackhawk products?
Q: I need to order parts for my Blackhawk product. Who do I contact to find out which parts I need?
Q: You currently do not make a product that I’m looking for. Will you be making it in the future?
Q: Why don’t you offer holsters for every make and model of weapon?
Q: I searched your website and used your Holster Selector Tool, but still can’t find a holster to fit my weapon. Now what?
Q: What is Tencel?