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FAQ

WE'RE HERE TO HELP

Find answers to frequently asked questions and concerns below.

If you need technical assistance regarding any Primos products, please contact us at 1-800-423-3537 and select option 1, then option 5 to speak with one of our customer service specialists. Our phone lines are open Monday-Tuesday 8:00 am to 6:00 pm, Wednesday-Thursday 8:00 am to 4:30 pm and Friday 8AM to 2PM at 1-800-423-3537. You may also CLICK HERE to a request assistance with any Primos Hunting Products. We will respond to you within 24-48 hours.

Cameras

We do not recommend using microSD cards with Primos cameras, as you may run into compatibility issues.
You should replace your SD card every few years, as they have a maximum number of read/write cycles and will degrade over time. You should also replace your card you notice damage to the electrical contacts.
Most common brands of SD cards will work with Primos cameras, but we do recommend that you use SanDisk SD cards. These cards are pre-formatted and will work with your camera right out of the package. With other brands, you may occasionally need to do a full reformat on the card before using it in your camera. More information on reformatting your SD Card.
All Primos Trail Cameras come with a one year limited warranty from the date of purchase. You must register your camera, and keep a copy of the proof of purchase to receive warranty protection. To register your camera, follow this link https://www.primos.com/support/registration/. For more information on the terms of this warranty, or if you need to make a claim, please contact our Customer Service team
You will need to check the model number of your camera, and the current firmware version to see if an update is available or necessary. Learn More about Camera Firmware Information.
Primos Game Cameras are not waterproof, but they are weather resistant and should operate fine in normal rainy conditions, as long as they are set up properly.
For optimal battery life, we do recommend using alkaline or lithium batteries. You can use rechargeable batteries as well, but your battery life will be shortened. For optimum battery life and performance in all weather conditions we recommend using Energizer Ultimate Lithium batteries. Alkaline and rechargeable batteries will work but you will see less battery life, especially in Hot or Cold temperatures.
All currently produced Primos cameras will accept standard SD cards that are 32GB or less. Some older models may only accept a maximum size of 8GB or 16GB. You can verify what size your specific model will accept by checking the owner’s manual. Your manual will also give you an estimation of how many photos/videos each size card will hold. For all Primos PROOF cameras, we recommend using Class 6 or higher. If you are using the camera primarily for Video or HD Video we recommend using a Class 10 SD card.
Your serial number will be on the inside of the camera, on a white sticker. You may need to look at the bottom of the door or inside the battery compartment, depending on the model you have.
You can view or download your owner’s manual here.
No. Primos cameras do not have internal storage; once your SD card is full, the camera will no longer be able to record photos or video.

Setup & Viewing

We do not recommend setting up your camera to take photos through glass. Glass can affect the motion sensor, and can reflect the LEDs causing overexposed or “whiteout” photos.
Primos Game Cameras are designed for outdoor use. It is okay to test the camera indoors or in a covered area, but please note that lighting and reflection will not be optimal for correct photo exposure or video recording – you may end up with poor quality photos or videos due to this.
We do not recommend viewing images or videos from your Primos camera on any digital camera. You may have compatibility issues, preventing you from being able to view the files or changing the format of the SD card.
All photo and video files will save to your SD card. You can view these files through a computer, or with a compatible SD card reader.
On most Primos cameras, you can delete media from the SD card through your Primos camera, or you can always delete media through your computer. For most Primos Cameras, you will hold the up and down arrows at the same time to clear the card (owner’s manual will list specific instructions for your model). Through the computer, you will want to do a Full Reformat.
If you have a Bulletproof, Bulletproof 2, or Easy Cam, please below for specific instructions on adding the time and date to your camera. MAC: Bulletproof Time and Date MAC Windows: Bulletproof Time and Date Windows If you have a Proof Cam or Truth Cam, your user manual will list the instructions for setting the time and date on your camera – https://www.primos.com/knowledge-base/
Please contact our customer service department for assistance with your DPS or Turkey Tracker cameras.
A blackout camera is a no-glow camera, which means that once the unit is set up you will see no visible light when the camera detects motion or takes a photo. Newer Primos cameras that are not Blackouts use low-glow IR LEDs, which do not “flash,” but will create a visible glow when taking photos or videos at night.
Time Lapse + Photo is the same as Time Lapse mode (see prior question), but it will also capture photos during day or night when motion is detected. This mode gives you the option of long range surveillance, while also allowing you to see what is walking directly in front of the camera day or night. However, with the camera constantly taking pictures, the battery life will be limited.
Time Lapse mode captures images automatically (with a chosen delay time between photos) throughout the day, and saves this footage into a video file. This is popular for scouting further distances, or big open areas (food plots, fields, etc.) where you would like to capture footage whether there is motion or not. This mode will only take photos during daylight hours.

Troubleshooting

This message is letting you know that you need to insert your SD card into to the camera. With the way the LCD screen is designed, you will sometimes see numbers displayed in the place of letters (such as 5 in the place of S).
All Primos cameras have an anticipated battery life, which will be listed in your manual. This anticipated battery life is calculated using Lithium batteries during optimal conditions – your battery life can be affected by the temperature, the type of batteries you are using, and the number of images/videos taken per day. If your camera’s battery life is drastically shorter than what is advertised, however, you may need to fully reformat your SD card. SD Reformat.
When you see PIC on your LCD screen, it means that your camera is recording a photo or video to the SD card. If this is staying on the screen and you cannot turn off the unit, your camera has “locked up.” You will need to remove a battery to turn the camera off, and then you will need to reformat your card using these instructions before re-inserting the card into the camera. SD Reformat.
If an object is too close to the camera, the LED light may reflect back causing over exposure. This is common and is not considered a quality issue. To obtain optimum image quality, you will want to set up the camera where it is at least 15 feet away from where you expect the game to be. The other time you may seem overexposed or even darker than normal photos would be during transition periods (dawn & dusk). The camera changes settings to optimize your photo, which means that while you are transitioning from dark to light or vice versa, you may see a limited number of photos that are lighter or darker than normal. Be sure to avoid setting up the camera in a direction that will cause sunlight to shine directly into the camera lens (facing East or West).
If it appears that your LEDs will not turn on at night, you will first need to change the batteries; low battery life will prevent the LEDs from operating properly. If you continue to have trouble after changing the batteries, please contact customer service for additional assistance.
If there is motion in front of the camera at night, but you are not seeing any photos or videos record, you will first need to change the batteries; low battery life can prevent the LEDs from operating properly. You will also need to make sure that you are using a Class 6 SD card or higher. Lower class SD cards will not write the files quick enough to record, resulting in little to no night photos and/or videos.
If your battery life is too low, it could stop the camera from taking photos. If the camera is not taking photos once your batteries have been replaced, you will need to make sure your SD card is fully formatted and that the card is unlocked. SD Reformat.
First things first, you need to replace your batteries. Make sure that you have good batteries in the camera, and that you have the correct SD card installed. If you continue to have trouble after checking those things, please contact our customer service team at 800-523-2395.
Primos Truth Cam Ultra cameras have an internal battery which saves the time and date. If your camera is resetting the time and date, you will need to contact customer service for assistance.
LOC stands for “lock,” and is letting you know that your SD card is locked. You will need to move the notch on the side of the card to the “unlocked” position.
If there are limited, random photos with no game present, the following scenarios are most likely: An animal ran through the picture extremely fast A smaller animal/bird is around the camera/sensor but not in the field of view The sunlight or heat in combination with moving elements (trees, brush, shadows) is causing a false trigger The first two scenarios are hard to prevent, but you can keep tree limbs, tall grass, and obstructions away from the camera. To avoid potential false triggers, try not to setup the camera directly in the sunlight.

Electronic Caller FAQs

For optimum battery life and performance in all weather conditions we recommend using Energizer Ultimate Lithium batteries. Alkaline and rechargeable batteries will work but you will see less battery life, especially in Hot or Cold temperatures.
All Primos Electronic calls come with a one year limited warranty from the date of purchase. You must register your caller, or keep a copy of the proof of purchase to receive warranty protection. To register your caller, follow this link. For more information on the terms of this warranty, or if you need to make a claim, please contact our Customer Service team.
If the outer casings of your caller need to be cleaned, you can use a cloth damped with a mild detergent solution. Avoid chemical cleaners and solvents, as these can damage the plastic components. For the remote screen use a soft, clean, lint-free cloth. If necessary, you can dampen the cloth with water or eyeglass cleaner.
Geographical conditions such as large rocks, hills, and physical conditions such as thick woods and brush can reduce the effective range considerably. Atmospheric conditions, such as extreme cold and thick fog can do the same. Any of these factors in combination, can further negatively impact the operating distance. To achieve optimal range, here are a few tips: Make sure the speaker unit is set up with no obstructions between it and the remote Set the speaker up where it is higher than the remote to better expose the underside antenna Avoid adverse weather conditions Replace batteries before they get too low – low battery life can negatively impact your range
You can view instructions on how to add sounds to your My Favorites folder here – Adding My Favorites and My Hunts.
You can view instructions on how to create your own expert hunts here – Adding My Favorites and My Hunts.
You can view instructions on how to download new sounds to your call here – Adding Sounds to Alpha & Turbo.
If you do not see recently added sounds on your remote, you will need to resynchronize the unit. Instructions are here – Resynchronizing Electronic Caller. If you still do not see the sounds listed, you will need to verify that the files you added are compatible with the unit – MP3 files for Alpha and Turbo Dogg, .STL files for the Boss Dogg. If you continue to have trouble, please contact our customer service team at 800-523-2395 x3 or by emailing service@primos.com.
If your sounds are being displayed as “NO NAME,” there is an issue with the file properties. Information on how to resolve this is available here – No Name Workaround.
Yes. We carry replacement remotes for all of our electronic callers. For more information, or to place an order, you can contact our customer service department at 800-523-2395 x3 or by sending an email to service@primos.com.
Primos recommends placing the speaker within 50 yards of your location, facing away from you. Coyotes are known to hang up at longer distances, so keeping the speaker with 50 yards allows for closer shots. Also, place the speaker to the side of your location so that the animal is looking to the side of you, rather than directly at you as it comes in to investigate the sound. If you are using a decoy, we recommend placing it within 20 yards of the front of the speaker, so that predators believe the sound is coming from the decoy. If you are unsure about what calls to use, you may want to first try using one of the pre-programmed Expert Hunts, which means you’ll have Randy Anderson and other Team Primos members doing the calling for you! You can also visit our YouTube site at this link for helpful videos with tips from the pros.
Primos Electronic Callers are outdoor units designed to be used in large open areas and attract game from remote locations. The majority of the game sounds are recorded in the wild, not in studio conditions. At close range and high volumes, calls may seem to be slightly “distorted”. This can be encountered most commonly with polyphonic calls where there are multiple sounds playing at the same time. This harmonic “distortion” should become less apparent or be inaudible when the calls are heard from a distance. However, if you are noticing distortion or crackling at low volumes and/or at a distance, your batteries may be getting low. As battery life drops, there will be a notable change in sound quality.
If your caller is not connecting with remote automatically, battery life may be low. If you continue to have an issue, you will need to resynchronize the unit. Instructions are available here – Resynchronizing Electronic Caller.
Your remote could lock up for either of two reasons: Low battery life Bad connection with the speaker If you continue to have the issue after replacing the batteries, you will need to do a full resynchronization. Instructions are available here – Resynchronizing Electronic Caller.
If your speaker is not making noise, but the remote shows a sound is playing, battery life in the speaker may be low. If you continue to have an issue, you will need to resynchronize the unit. Instructions are available here – Resynchronizing Electronic Caller.
If your remote shows a blank white screen, flashes, or freezes, the batteries are getting low. You will need to replace the remote batteries to resolve the issue.
The antenna or “connection” symbol visible in the upper-left corner of the remote control screen is an indication that the remote control has connected with a Caller base. The symbol is not an indicator of current connectivity. The symbol may disappear momentarily after connection with a base unit, but pressing a button on the remote will still produce a reaction from the base and the symbol will return.
The recommended operating temperature range is 20°F – 120°F The recommended storage temperature range is -10°F – 140°F
The Sit N Spin Crazy Critter (model 62704) decoy is compatible with our callers. *Please note that the older model of the Sit N Spin (model 62701) is not compatible with our electronic callers.
You can view or download your owner’s manual here.
If you are looking for replacement parts, you can contact our customer service department at 800-523-2395 x3 or by sending an email to service@primos.com.

WARNING STATEMENTS

This warning appears due to the State of California’s Proposition 65 – a law intended to inform citizens about the potential presence of harmful materials. This law mandates a warning regarding the presence of one or more substances (even fractional amounts) found on a long list (over 800) maintained by the State of California. Some of the substances on the prop 65 list are quite common, but believed by the State of California to be potentially harmful in certain situations. A proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it requires the warning, or (2) the business has chosen to provide a warning simply based on the potential presence of a listed chemical. Out of an abundance of caution, Primos has elected to place the warning on its products while we continue to evaluate our products and identify opportunities to remove this warning over time.
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A proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk level”; or (2) the business has chosen to provide a warning simply based on the potential presence of a listed chemical. With Primos’ products, the exposure may be below the Proposition 65 level of concern, or could even be zero. However, out of an abundance of caution, Primos has elected to place the Proposition 65 warning signs on its products.
All Primos products are designed and manufactured to be safe when used in the intended manner. Proposition 65 provides that no person in the course of doing business shall knowingly and intentionally expose any individual to a chemical known to the State of California to cause cancer or reproductive toxicity without first giving clear and reasonable warning to such individual. A warning is not required if the person responsible can show that the exposure poses no significant risk assuming lifetime exposure at the level in question for substances known to the State of California to cause cancer, and that the exposure will have no observable effect assuming exposure at one thousand (1000) times the level in question for substances known to the State to cause reproductive toxicity. The “no significant risk” level is defined as the level which is calculated to result in not more than one excess case of cancer in 100,000 individuals exposed over a 70-year lifetime. In other words, if you are exposed to the chemical in question at this level every day for 70 years, it may increase your chances of getting cancer by no more than 1 case in 100,000 individuals so exposed.